Welcome to the Yono Rooms Help Center! Here, you’ll find answers to common questions, guides on how to use our services, and ways to get in touch with our support team.
Q: How do I make a reservation? A: To make a reservation, visit our homepage, enter your destination, travel dates, and the number of guests, and click “Search.” Select your preferred property from the results and follow the booking instructions.
Q: How long does the booking process take? A: The booking process typically takes a few minutes. Simply select your dates, choose a property, enter your details, and complete the payment.
Q: How do I find my reservation? A: You can find your reservation by logging into your Yono Rooms account and navigating to the “My Reservations” section. All your current and past bookings will be listed there.
Q: Can I modify my booking? A: Yes, you can modify your booking by contacting our customer support team. Please note that changes are subject to availability and may incur additional charges.
Q: How do I cancel a reservation? A: To cancel a reservation, log into your account, go to “My Reservations,” select the booking you wish to cancel, and follow the cancellation instructions. Please review our Refund Policy for details on eligibility and refunds.
Q: How do I create an account? A: Click on the “Sign Up” button on the homepage, enter your details, and follow the prompts to create your account.
Q: How do I reset my password? A: If you’ve forgotten your password, click on “Forgot Password” on the login page and follow the instructions to reset it.
Q: How do I update my profile information? A: Log into your account, go to “My Profile,” and update your personal information as needed.
Q: How do I list my place on Yono Rooms? A: To list your property, click on the “List Your Property” button on the homepage. Fill in the required details about your property, upload photos, and submit your listing for review.
Q: How do I manage my listings? A: Log into your account and navigate to the “My Listings” section. Here, you can update information, availability, and pricing for your properties.
Q: What are the requirements for listing a property? A: Your property must meet our quality standards, provide essential amenities, and comply with local laws and regulations. For detailed requirements, please visit our Listing Guidelines.
Q: What payment methods are accepted? A: We accept major credit cards, debit cards, and other secure payment methods. Please see the payment options during the booking process for more details.
Q: When will I receive my refund? A: Refunds are processed within 7-10 business days from the date of cancellation. The refund will be credited to the original payment method used.
Q: Are there any non-refundable charges? A: Service fees and taxes may be non-refundable. Please review our Refund Policy for more information.
If you need further assistance, our customer support team is here to help. Please reach out to us through the following channels:
Thank you for choosing Yono Rooms. We are dedicated to providing you with a seamless and enjoyable experience. If you have any questions or need assistance, don’t hesitate to contact us.
