Guest Policies For Yono Rooms Hotels And Homes In India.
General Booking Policy:
Certain destinations may have different travel guidelines for specific times during the year. Please abide by all laws and guidelines as applicable.
Policies are booking specific and would be informed to the guest at the time of booking or upon Check-In.
Reference to Yono Rooms includes its affiliates, employees and officers. “Hotel” refers to the hotel or home in which you have made a valid booking through Yono Rooms.
If you need any help in creating new booking Yono Rooms Hotel Booking expert has a 24*7 support to help you around the clock. Please contact Yono Rooms customer care number 7404073261
If you need to cancel or change your reservation made through the Yono Rooms app, website or call center, please contact Yono Rooms customer care number 7404073261
Check-in Policy:
The primary guest must be at least 18 years of age to be able to check into the hotel.
The usual standard check-in time is 12 noon. Yono Rooms tries to ensure that you can check-in any time after that till your reservation is valid.
It is mandatory for all guests to present valid photo identification at the time of check-in. According to government regulations, a valid Photo ID has to be carried by every person above the age of 18 staying at the hotel. The identification proofs accepted are Aadhar Card, Driving License, Voter ID Card, and Passport. Note that PAN card is not acceptable. Without an original copy of a valid ID, you will not be allowed to check-in.
After reaching the hotel, if you face any difficulty in check-in and it cannot be resolved by the Hotel, you are requested to contact Yono Rooms immediately. Yono Rooms will verify the issue with the Hotel and post verification, you would be provided the following assistance:a. Yono Rooms will try to arrange for accommodation in the same Hotelb. Yono Rooms will try to provide you with alternate accommodation in its other listed properties if the same is available.c. If Yono Rooms is unable to provide alternative accommodation or you do not accept such alternate accommodation, you may be offered full refund.d. Yono Rooms will not be liable for compensation beyond your booking payment.
Unless specifically intimated, Yono Rooms shall not be held liable to refund the booking amount or any part thereof in case of unavailability of rooms due to natural disaster (earthquake, landslide etc.), terrorist activity, government guidelines or any force majeure act, beyond the control of Yono Rooms.
Early Check-in and Late Check-out:
1. Early Check-In: The standard check-in time in Hotels is 12 noon unless mentioned otherwise in your Booking voucher. Early check-in is subject to availability. Extra charges will usually apply as per below policy:
Check-in Time
Early Check-in Charges
Before 6 AM
100% charges for one day payable as per room rates for the previous day
Between 6 AM and 10 AM
0% to 30% charges payable as per room rates for the previous day, depending on hotel policy
Between 10 AM and 12 Noon
Complimentary
Complimentary breakfast will not be available to you for the day of early check in.
2. Late Check-out: The standard check-out time in Hotels is 11AM unless mentioned otherwise in your Booking voucher. Late check-out is subject to availability and cannot be confirmed with the Hotel in advance. Extra charges will usually apply as per the below policy:
Check-out Time
Late Check-out Charges
Between 11 AM and 1 PM
Complimentary
Between 1 PM and 5 PM
Upto 30% of the room rate for the day, And depending on hotel policy
After 5 PM
100% of the room rate for the day
Booking Extension Policy:
Any extension of stay at the Hotel is subject to availability of the rooms at the current ongoing rate and not at the rate at which the original booking was made.
Cancellation Policy:
1. You can cancel your booking using the Yono Rooms website or mobile app.
2. The applicable refund amount will be credited to you within 7-14 working days. Yono Rooms reserves the right to debit from Yono Rooms Money account, in case of cancellation amount being higher than money already paid by you.
3. Some Hotels do not accept bookings from unmarried couples, do not accept local id proofs. This information is available to the Guest prior to making the booking. For any cancellations or check-in denial associated with such bookings that are dishonoured by the Hotel, Yono Rooms shall be under no obligation to refund any amount to the Guest.
4. Hotels reserve the right to deny check-in where customers are unable to provide a valid government id or where minor Guests are travelling unaccompanied or if the Hotel is suspicious of the Guests check-in at it’s Property. Under all such cases Yono Rooms shall be under no obligation to refund any amount to the Guest.
5. You can find the cancellation policies at:
Website:
Mobile app:
6. For corporate bookings, the cancellation policy mentioned on your contract will apply.
7. In case no cancellation policy is mentioned on the Hotel details page, the following cancellation policy shall apply:
Guest cancellation policy: For booking specific cancellation policy, please refer to your booking voucher.
No Show: For booking specific cancellation policy, please refer to your booking voucher.
Long Stay Bookings
For bookings of more than 7 nights, you have to settle all outstanding payments on a weekly basis. Further accommodation is subject to settlement of the outstanding amount.
Triple Occupancy Policy:
Some Hotels allow triple occupancy by providing an extra mattress for the third person for extra fee. However no extra bed is usually provided.
Visitors Policy
You should check with the Hotel for its Visitor Policy.
In order to maintain privacy of guests and the tranquillity of the Hotel, Yono Rooms encourages its Hotel Partners to have a visitor policy where:a. Visitors are generally allowed to meet guests in the guest rooms during the day, except if there is an emergency.b. Visitors are not to be allowed to stay overnight.c. The Hotel front desk requires all visitors to present a government approved photo identity prior to accessing guest floors/rooms.
Child Policy
Stay of 1 child up to 5 years of age is complementary without the use of an extra mattress.
Breakfast charges may be applicable for the child.
Service On-Time policy
The hotels associated with the program will have Service On-time tag/information displayed on the app.
If you face any issue related to your stay in these hotels, we promise issue resolution within 1 hour or else we will provide refund.
If the issue can not be resolved, we will offer shifting to another room in the same hotel or shifting to a different hotel.
You need to call Yono Rooms customer care number 7404073261 to register the issue for quick assistance.
Refund amount will be subjected to the severity of the issues and will be decided as per our guidelines.
As of now, this service is available for only selected hotels in these cities: Bengaluru, Calcutta, Delhi, Gurugram, Hyderabad, and Lucknow.
Code of Conduct:
Illegal activities are not permitted in any Yono Rooms Hotel.
You should be aware that the Hotel may refuse service or evict you a) For refusal or failure to pay for accommodation, b) If you act in a disorderly fashion as to disturb the peace of other guests, c) If you destroy, damage, deface or threaten harm to hotel property or guests, d) Any of your actions are deemed inappropriate by the Hotel.
Please keep the Hotel room in a good condition and maintain hygiene and cleanliness. You may be held liable for any damage to Hotel assets (except normal wear and tear).
Smoking, Drugs and Alcohol
Smoking is prohibited in Yono Rooms Townhouse. Some Hotels may prohibit smoking in their guest rooms so it is prudent to check with the Hotel Front Desk.
Anyone found using or under the influence of illegal drugs or substances classified under the Narcotic Drugs and Psychotropic Substances Act, 1985 will be reported to the police and asked to leave the Hotel. Any evidence or suspicion of drug use at the Hotel will also be reported immediately to the police.
Drinking alcohol is prohibited in all public areas including; in the Hotel’s lobby, hallways, and parking areas of Yono Rooms Hotels. Please contact the Hotel Front Desk regarding consumption of alcoholic beverages within your room, without disturbing the discipline of the Hotel or other guests.
Safety and Security
1. For your own safety, please follow fire safety and emergency response procedures as directed by Hotel staff.
2. Yono Rooms/Hotel are not liable for lost, misplaced, damaged or stolen valuables or belongings.
3. Keeping your safety in mind, a SOS button is provided which gets activated in the Yono Rooms app upon check-in. This SOS button can be used in case of emergency.
Contact Policies:
You may be contacted any time before your check-in date to confirm your arrival status/arrival time through calls or messages. If Yono Rooms does not receive a response from you after multiple attempts, your booking may be put on hold or cancelled. Yono Rooms will reinstate your booking when you contact us back or make a payment through our secure payment options, subject to availability.
As we continue to strive to improve our services, we may reach out to you for your feedback on your experience through calls or messages.
We might reach out to you for offers.
Beware of Fraud:
Yono Rooms does not authorise any of its employees, consultants, third-party vendors, associates to collect payment in any other form other than payments from secure Yono Rooms gateway and its affiliated OTA payment gateway links.
Any instances where collection of payment is attempted from any unauthorized payment gateways other than the ones mentioned above are acts of fraud. Encountering and acting on the same is solely on your own accord and discretion. Yono Rooms will not be responsible for any loss/liability arising out of such an event.
Yono Rooms Swift Program
Stay protected with the Yono Rooms Swift Program, a discretionary assistance program that provides monetary assistance for covered events during Your stay at Yono Rooms network hotels in India. Terms and Conditions apply.
Contact Yono Rooms
While Yono Rooms works with our Hotel Partners to enable a comfortable stay, we recognise that you may have some concerns. If they are not addressed by the Hotel during your stay at the hotel, you may escalate the same to Yono Rooms. No complaint would be entertained post check out. For any assistance from Yono Rooms, please contact help@YonoRooms.com
