At Yono Rooms, we understand that travel plans can change unexpectedly. To accommodate these changes, we offer flexible cancellation options to ensure you have peace of mind when booking with us. Below are the cancellation options available to our guests:

Flexible Cancellation Policies

  1. Free Cancellation
    • Timeframe: You can cancel your reservation for free within a specified period before the check-in date.
    • Details: The exact timeframe for free cancellation varies by property. Please check the individual property’s policy at the time of booking.
    • Refunds: Full refunds will be processed for cancellations made within the specified period.
  2. Partial Refunds
    • Timeframe: Cancellations made after the free cancellation period but before a certain date will receive a partial refund.
    • Details: The amount of the partial refund and the cancellation deadline will be outlined in the property’s cancellation policy.
    • Refunds: Partial refunds will be processed based on the terms and conditions of the specific property.
  3. Non-Refundable Bookings
    • Details: Some bookings may be marked as non-refundable, meaning that cancellations at any time will not be eligible for a refund.
    • Important: Be sure to review the cancellation policy carefully before confirming a non-refundable booking.

How to Cancel a Reservation

  1. Online Cancellation
    • Log In: Log in to your Yono Rooms account on our website.
    • My Bookings: Navigate to the “My Bookings” section.
    • Select Booking: Choose the booking you wish to cancel.
    • Cancel Booking: Click on the “Cancel Booking” option and follow the prompts to complete the cancellation process.
    • Confirmation: You will receive a confirmation email once your cancellation is processed.
  2. Customer Support
    • Email: Send an email to support@yonorooms.com with your booking details and reason for cancellation.
    • Phone: Call our customer support team at [Insert Phone Number] for assistance with your cancellation.
    • Live Chat: Use the live chat feature on our website during business hours to speak with a support representative.

Special Circumstances

In case of special circumstances such as travel restrictions, natural disasters, or health emergencies, we may offer additional flexibility for cancellations. Please contact our customer support team for assistance in these situations.

Refund Process

  • Processing Time: Refunds are typically processed within 7-10 business days.
  • Method: Refunds will be issued to the original payment method used at the time of booking.
  • Notification: You will receive an email notification once your refund has been processed.

Contact Us

If you have any questions or need further assistance with your cancellation, please reach out to us:

  • Email: support@yonorooms.com
  • Phone: [Insert Phone Number]
  • Live Chat: Available on our website during business hours

We appreciate your understanding and cooperation. Thank you for choosing Yono Rooms for your travel accommodations.

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