Refund Policy for Yono Rooms

1. Introduction

At Yono Rooms, we strive to provide our customers with the best travel and accommodation experiences. Our refund policy outlines the terms and conditions under which refunds may be provided for bookings made through our website, Yono Rooms.

2. Cancellation and Refund Eligibility

2.1 Standard Bookings:

  • Cancellations made more than 48 hours before the check-in date will be eligible for a full refund.
  • Cancellations made between 24 and 48 hours before the check-in date will be eligible for a 50% refund.
  • Cancellations made less than 24 hours before the check-in date are non-refundable.

2.2 Non-Refundable Bookings:

  • Certain bookings may be marked as non-refundable. These bookings are not eligible for any refund upon cancellation.

2.3 Special Circumstances:

  • In the case of unforeseen events such as natural disasters, government travel restrictions, or other emergencies, Yono Rooms may provide a full or partial refund at its discretion.

3. Refund Process

3.1 Initiating a Refund:

  • To initiate a refund, customers must log in to their account on Yono Rooms and navigate to the “My Reservations” section. From there, select the booking you wish to cancel and follow the on-screen instructions.

3.2 Refund Timeline:

  • Refunds will be processed within 7-10 business days from the date of cancellation. The refund will be credited to the original payment method used for the booking.

3.3 Refund Status:

  • Customers can check the status of their refund by logging into their account on our website or by contacting our customer support team.

4. Non-Refundable Charges

4.1 Service Fees:

  • Service fees, if any, are non-refundable unless specified otherwise.

4.2 Taxes:

  • Any applicable taxes may be refunded based on local laws and regulations.

5. Modifications to Bookings

5.1 Changes to Booking:

  • Customers wishing to modify their bookings (e.g., changing dates or room type) should contact our customer support team. Modifications are subject to availability and may incur additional charges.

5.2 Refunds for Modified Bookings:

  • If a modified booking is subsequently canceled, the refund policy applicable to the original booking will apply.

6. Contact Information

For any questions or concerns regarding our refund policy, please contact our customer support team:

7. Policy Updates

Yono Rooms reserves the right to modify or update this refund policy at any time. Any changes will be posted on this page, and customers are encouraged to review the policy periodically.

Effective Date: [Insert Date]

Thank you for choosing Yono Rooms. We appreciate your business and are committed to providing you with excellent service.